Phipps Neighborhoods – Case Manager

The Case Manager will provide case management services to an assigned caseload of thirteen to sixteen clients at a transitional housing program. The Case Manager will help clients address a range of needs to facilitate their move to permanent housing.

Duties & Responsibilities:

  • Meet with new families within 48 hours of client’s entry to the facility.
  • Identify the client’s barrier, strengths and needs.
  • Meet with clients’ bi-weekly, weekly or as needed to develop and maintain accurate independent living plans and progress notes.
  • Responsible for assisting clients in establishing achievable goals.
  • Provide individual counseling and case management to clients.
  • Assist clients with maintaining an active public assistance case.
  • Provide life skills and assist client with self-sufficient skills.
  • Conduct unit inspection for all clients.
  • Interface with external Social Service Agencies.
  • Attend program and agency staff meetings, supervisory and in-service training sessions and external meetings throughout the community.
  • Maintain case records, complete and submit all required reports.
  • Prepare, maintain and submit all required monthly reports accurately and in a timely manner.
  • Work with staff to develop a housing permanency plan for the clients.
  • Performs other duties as required by Program Director and/or Program Supervisor


  • Minimum required High School Diploma/GED, or Associates Degree.
  • A Bachelor’s Degree Preferred.
  • CARES experience required
  • Strong organizational, written and verbal skills are necessary.
  • Bilingual Spanish preferred
  • Computer Literate.