NCS – Program Aide, Louis Nine House

ABOUT THE PROGRAM: Louis Nine House (LNH), located in the Bronx, has 46 studio apartments for young adults (aged 18-25) who are homeless or have aged out of foster care. Many of our tenants have experienced multiple foster care placements, emotional trauma, neglect and/or abuse, and many also struggle with mental illness and substance use. We provide affordable housing and an integrated continuum of support services designed to help young adults achieve stability, maintain sobriety, and work toward the self-sufficiency needed to obtain and sustain permanent housing and independence. Through case management; onsite psychiatric services; and our vocational and educational program, residents are supported to advance their personal development, pursue their education, identify career interests, acquire vocational skills, and secure employment.

REPORTS TO: Program Director, LNH

BASIC FUNCTION: Program Aides are responsible for maintaining the safety and security of the Louis Nine House residents and facility. They are expected to maintain a professional demeanor at all times in their interactions with the residents.


  • Ensure the security of the facility, resident property and agency property.

  • Screen all visitors at the front door before entering and ensure they sign visitor log.

  • Monitor security cameras.

  • Make rounds of the entire facility regularly throughout shift.

  • Read the visitors log and staff log before starting shift.

  • Monitor resident guests, ensuring that guests leave on time and overnight guests have required passes.

  • Conduct fire and safety inspections throughout the shift.

  • Document activity during shift in staff log.

  • Monitor compliance with Louis Nine House policies.

  • Maintain current knowledge of Louis Nine House emergency procedures.

  • Document information for placement in resident’s files.

  • Complete Security Checklist during each shift.

  • Work cooperatively with staff at all levels to ensure quality service provision.

  • Other duties as assigned.


  • Requires at least a high school diploma (or equivalent); Associates or Bachelor’s degree preferred.

  • Prior experience in social service environment, particularly working with a young adult population, homeless/formerly homeless, mentally ill and/or chemically addicted individuals

  • Strong time management skills.

  • Extensive knowledge of Windows, Microsoft Word, Access and Excel required.

  • Strong English language written and verbal communication skills; Bilingual in Spanish is a plus.